What Others Have Asked
Why havent my test results come back its been 3 week
We try very hard to get all results to patients within 7 - 10 days, sometimes there are delays with the Lab getting results to us. If may be that we do not have the correct contact details for yourself. Please call us on 03001245010 and press option 2 to speak to a Health Advisor.
I have a problems with my period. Can I come to you for a check up?
If you are taking any contraception that we have provided for you then please do contact us for an appointment. If this is not the case, please make an appointment with your GP to discuss concerns with your periods.
Removal of coil?
Hello; if you are asking if we can remove your coil, please can you ring us on 0300 1245010.
With the text that comes back, is there reference to a date of appointment on there?
Our results text messages will not have your appointment date on them, we try to ensure that our result messages are as clear and succinct as possible.
I constantly get thrush, I have tried creams. It goes but comes back.
Recurring Thrush can be frustrating, we would advise you to visit your GP as you may require a longer regime of treatment, if you for some reason are unable or unhappy to visit your Gp than please contact us for an appointment.
Can I walk-in and ask for a morning after pill?
Yes you can come to a sit and wait clinic for emergency contraception. Our sit and wait clinic times are available on the website. However, you can also visit your local pharmacy who can also supply this for you.
Do your services include the well woman services?
No we do not provide the well woman service.
I've been seeing a girl for a few months now, just been tested if my test comes back positive can I get treatment for her as well as myself ?
If your tests come back and you require treatment we will treat you and ask that you girlfriend also attends the clinic so that we can screen and treat her as necessary. Your girlfriend will need to be seen by a health professional we do not give out medication for people who have not attended clinic.
I had a Sti test two weeks ago and I still haven't received my results. I've rang 3 times and left messages and no one has got back to me!!
We work hard to respond to all messages left on our answer phone. When we call you back the number which will be displayed starts with 0330, many patients ignore or reject our calls as they believe them to be nuisance calls. Please do answer a call you recieve starting with 0330. Thank you
Hi, I had medication prescribed to me out of your Bridgwater branch. The infection is better but has not cleared , how can I get more medication perscribed?
Pleased to hear things have improved, please give us a call on the booking line number and choose option 2 and speak to one of our Health Advisors who can discuss your treatment with you.
Are you doing test for ureaplasma parvum and ureaplasma urealyticum ?
We currently do not test for ureaplasma, please do make an appointment with us if you would like to discuss your sexual health or have symptoms of concern.
Please could you tell me if my results are there yet...I was in SWISH last friday....my name is (Name withheld).
Your results are not yet available from the Lab; results can take 7 - 10 days. We will text you with your results as soon as they are made available.
I am a medic, and I am working in a hospital in Uganda in Aug and Sept this year. I have been advised to consider taking a course of PEP with me, in case of needle stick injury from an HIV infected patient. Do you think this is necessary, and if so, can I obtain the drugs from your clinic?
Unfortunately we can only supply PEP following sexual exposure. We would suggest speaking with your Occupational Health team about access to these drugs and the need to take them with you.
Does the Taunton swish at Millstream house have parking?
There is a pay and display car-park adjacent to Millstream House. Unfortunately we do not have free patient parking.
Why can't I ejaculate?
There may be many reasons for this. We would recpmmend you visit your GP in the first instance.
What are your opening times in Taunton?
We are open 6 days a week at Millstream House in Taunton, please click the "Where to find us" tab and the opening times for Millstream House will be displayed.
How quick can I have an Hepatitis C test? been in a relationship just over 3 weeks.
Thank you for your question, to offer you the most appropriate tests we need to take a medical and lifestyle history as well as a full sexual history. As you have been in a sexual relationship for 3 weeks we would advise you make an appointment at Swish for a STI screen and then we can discuss with you if a Hepatitis C test is appropriate for you.
My girlfriend is from Switzerland and currently living with me in the UK, she wants to get the coil and we're wondering if she can get it inserted in the uk? Thanks
We can only provide emergency contraception for overseas patients. If your girlfriend is registered to a GP while living with you they may be able to help although not all practices offer this service.
I have Phimosis but it's not severe enough in my opinion to warrant a full circumcision and I'm interested in Preputioplasty surgery. Is this something you can advise me on?
Thanks for getting in touch; you will need to seek advise from your GP who can refer you for surgery.
Are you open on a Saturday?
Yes we are open every Saturday morning at Millstream House in Taunton. The clinic is open from 9.15am to 12.30pm, it is a sit and wait clinic and there are a limited number of slots available.
We also run a sit and wait clinic at Bridgwater Hospital on the 2nd and 4th Saturdays of the month from 9.15am - 12.30pm. There is also a booked clinic at South Petherton hospital on the first Saturday of the month.
Should I suffer from premature ejaculation where should I go for advice/treatment?
Thank you for your enquiry, we would recommend that you intially speak to your GP about this as they know your full medical history. If the issue requires a referral to our Psychosexual Service then your GP can refer you, or you can make an appointment with one of our nurses or doctors at SWISH to discuss the Psychosexual service further. Please click on the link on our website called " I think i may need a Psychosexual service " to find out more information.
How can I get rid of genital warts?
If you think you have genital warts please contact us make an appointment. Treatment is either freezing the warts in clinic or giving you some cream or liquid treatment to use at home.
How long do I need to get tested from the last direct contact with someone ?
Thank you for your question, you need to wait two weeks from sexual contact to be tested for some STIs, if you have symptoms of concern please attend sooner. Please call or use the booking form to make an appointment with us.
How do we become a C-Card issuer?
Please click on the Professionals Section of the website (top right hand corner of home page) and register. In the Professionals Section you will find the Somerset Sexual Health Training Programme which has detailed all the C-card courses ,dates and locations, it will also inform you how to register for a course
Dear Swish, for what types of ureaplasma, mycoplasma, chlamydia, herpes, HPV, trichomonas, staphylococcus, escherichia coli do you do test from male penis?
At Swish we offer a range of tests based on sexual history. We do not currently test for ureaplasma or mycoplasma and we do not routinely test men for trichomoniasis or staphylococcus or esceherichia coli, however these can be done if symptoms indicate a need.
Chlamydia is tested for routinely via a urine sample in males, Herpes is only tested for if there are symptoms present. Swabs are not routinely taken from the penis as our commonly done tests can be done on a urine sample, however if symptoms are present, a swab may be taken from the penis to help us make a diagnosis.
To carry out the correct tests we would need to discuss your sexual history with you.
My new boyfriend and I had sex for the first time on Sunday and on Monday one of his testicles became swollen, they were a bit better the following evening but now both testicles are swollen. Does this sounds like STI symptoms? He has no other signs or symptoms.
Thank you for asking the question and contacting Swish, to ensure we are giving the right advice we do need to see your partner for a consultation. Please phone us on our booking line number between 9 - 5pm or email us via the "book appointment" tab to make an appointment.
Can you get lube with the C-card?
Yes, lubricant is provided by the C-card programme.
Can a test still be carried out if you are on your period?
Yes tests can be carried out at any time.
With a hormonal IUD/IUS, is it normal for menstrual cramps to become more like contractions? Or is this a problem I should see a doctor about?
We would need more information so it is best to ring us and speak to a Doctor on 0300 1245010.
Can I get my pills from you or do I need to go to my GP?
We can supply you with the contraceptive pill if needed for contraception. However, if your original prescription came from your GP and you simply need a repeat prescription it is best to go back to your surgery if you want to continue taking the same pill and have had no issues with it..
Does this service remove implants?
If we fitted your implant we can remove it yes. If your implant was fitted by your GP, you need to have it removed by them. Occasionally implants can be hard to remove and there is a regional clinic that your GP can refer to if this is the case. GP practices in Somerset receive money from their commissioners to fit and remove implants. If your practice is not part of this arrangement we may be able to help once we have checked this out and spoken with our commissioners. If in doubt do call us on 03001245010.
Do you remove IUDs at your clinic?
If we fitted your IUD we can remove it yes. If your IUD was fitted by your GP, you need to have it removed by them. GP practices in Somerset receive money from their commissioners to fit and remove IUD's. If your practice is not part of this arrangement we may be able to help once we have checked this our and spoken with our commissioners. If in doubt do call us on 03001245010.
I haven't had my results back yet.
Reuslts can take 7-10 days but if yours have been longer do call us on 0300 1245010.
I have a strong smelling yellow discharge and my partners Penis burns after urinating. What's wrong?
You both need to come in for a full screen and possibly treatment. Please refer to our clinic locations for our sit and wait clinics or call us on 0300 1245010 to make appointments.
I'm really worried that I'm pregnant, it's too late to get the morning after pill so I really don't know what to do!
I would suggest you ring us as soon as possible on 0300 1245010 and we can advise you. Our phone line is open from 9am until 5pm so do call us today.
How can I book an appointment without ringing? The 'book an appointment' via email still isn't working .
Thank you for your question, the online appointment request service is working, however it is only answered during office hours. You will get a response from one of our team shortly.
Can I get same day results?
If you have a STI screen, the results will take 7 - 10 days. If you have symptoms of concern then some STIs can be diagnosed the same day. Please do make an appointment and the nurse or doctor will discuss this with you.
How do I get tested?
Please call us or email us to book an appointment for a STI screen, or please come to one of our sit and wait clinics.
Do you remove implants
Yes we do remove implants, please contact us to make an appointment.
I am trying to get a result but all I get is for me to leave a message.surely there must be a human being to reply
Thank you for your question. We run clinics 6 days a week in Taunton and the answer machine is used when the nursing staff are busy seeing patients. We do retrive the messages from the answer machine every day and respond to them as quickly as possible.
What time do you open
Please click the "where to find us" tab on the website to see all our locations and opening times.
Can you have sex a day after having the implant if you are using the withdrawal method?
If the implant was fitted during the first 5 days of a normal period it will work immediately, however if it was fitted at any other time in your cycle it will take 7 days to work. The withdrawal method is not a reliable form of contracpetion and we would recommend that if it was fitted at any other time in your cycle, then you attend one of our clinics for emergency contraception or your local pharmacist or GP.
Sex is still painful for me after 3 months, why is this?
Thank you for your question, there can be many different reasons why sex is painful for you, it is important that you come and see us or your GP to allow us to ask you some questions to see what the cause maybe. Please call or make an appointment via the book appointment tab.
I have the implant. I still get periods that last a few weeks and are painful and heavy
Please do come back to clinic and see us so we can discuss the problem and the options open to you. Please call or click on the book appointment tab and complete the questionaire.
When will free HIV hometests be available in somerset? As other parts of the country already have them?
We would recommend you get in touch with Eddystone Trust for information about free local rapid testing. You can contact them on 0800 3283208. You can purcahse an HIV test online at https://hivselftest.co.uk/. SWISH does not have access to free online HIV testing at this stage.
I need to have my contraceptive implant removed and be prescribed alternative contraception (oestrogen based pill). Is this something I can have done at one of your clinics?
If you had your implant fitted with us you, or have moved to the area, you can have it removed in one of our clinics. You can make an appointment via our website or by calling 0300 1245010.
Can someone come with me?
If you would like someone to attend your appointment with you of course this is acceptable. The clinician may want to see you briefly by yourself but if you are concerned do get in touch with us by calling 0300 1245010.
I'm currently on the depo injection and would like the implant. I don't have any periods currently so when is it best to have the implant fitted?
Thank you for your question, It is best to have the implant fitted before your injection runs out (14 weeks after it was given) this means there will be no break in your contraception. Please call our booking line or email us at SWISH@sompar.nhs.uk to make an appointment for a implant consultation.
Who is a card issuer for the C-Card in Bridgwater?
Please visit the young people's section of this website and click on Condom Issue Points. Listed under the sub-heading of Bridgwater is all the C-card issue points, including Swish, Bridgwater College, Lloyds Pharmacy and Superdrug.
Where can I get an implant removed under USS?
Please can you email or call us to discuss this further, it is very uncommon to need a implant removed under an Ultrasound Scan (USS) and we would need more information from you to ensure we are providing or directing you to the right service. Please email SWISH@sompar.nhs.uk or call 03001245010.
I had genital herpes 20 years ago and was treated at the time. I have never had a further outbreak but I have since been diagnosed with fibromyalgia and am now being investigated for CFS/ME and chronic migraine. Could these be related or could the herpes virus be causing these symptoms?
Thank you for your question, if you would like to attend and discuss your diagnosis of the herpes virus then please contact us to make an appointment with the Health Advisor.
Where can I have my implant taken out?
You can come to Swish to have you implant removed. Please call or email us to make an appointment.
I'm currently taking antibiotics; do I need to wait before being tested?
Thank you for your question, it is preferable that wait two weeks after stopping antibiotics to have a STI screen. However if you have symptoms that are concerning you please do come for a STI as soon as you can.
It has been over two weeks since my screening and I haven't received a text! Does this mean I have a sexually transmitted disease?
Please do ring us on 0300 1245010 for your results. It can take 7-10 days to receive results.
My partner has a contraceptive implant, and neither of us have STIs (were recently checked for Chlamydia). Are there still any risks of having regular unprotected (by which I mean no condoms) sex?
The implant is a very effective form of contraception which will protect you from unplanned pregnancy. A chlamydia test only tests for chlamydia, and as not all STIs have signs or symptoms it is important to have a full STI test with every change of partner. Please call or email us to make an appointment if you think you and your partner need a full STI test.
I'm concerned about the size of my labia is this something you deal with or is that strictly for a GP?
Thank you for your question, we would recommed you visit your GP as you first point of contact to establish if there is a concern of if it just normal genitalia.
I work in a School for boys within Somerset and I would like to train in the C-card scheme but I cant find a course. Please can you advise?
Please click on the Professionals Section of the website (top right hand corner of home page) and register. In the Professionals Section you will find the Somerset Sexual Health Training Programme which has detailed all the C-card courses ,dates and locations, it will also inform you how to register for a course.
C-Card; how do you get one for free condoms?
C-card is available at Swish clinics and at many other places around Somerset including some schools and all colleges. Please visit the young peoples section of this website and click on C-card and you will find a list of regisration and issues places.
Its been a week yesterday and I still haven't had a text about my results ? Can I call up and find out if they are back?
Please do ring us on 0300 1245010. It can take 7-10 days to receive results.
Hello, my boyfriend and I have been together for 7 months now and both of us are free from any sexually transmitted diseases and we are loyal to each other and not in an open relationship. However, I still feel paranoid about being infected via accidents etc because I've read comments online that some people can be infected even doing non sexual and low- to no risk activities such as sharing toothpaste or touching dried bodily fluids. Should I seek mental health advice or is this a result of being too cautious about my health and well-being? Thank you.
If you have any concern about your sexual health you should book an appointment by ringing us on 0300 1245010.
I have had a relationship for 5 years with one person, my new partner was with someone for 6 years and they only been with each other. I thought that since we were both Symptom free of any sign of STI's we were both clear, however talking got us thinking is there a possibility STI's can lay non symptomatic for over 5 years?
We would advise you come in for screening if you are worried. You can contact us on 0300 1245010 to make an appointment and explain you have no symptoms but require screening.
One week after a sexual encounter I had a full STI screening, was that enough time lapse for HIV to be checked?
If you had your screen with SWISH you should have been advised that a re-test would be needed after 12 weeks. You can find more information on our website following this link http://swishservices.co.uk/hiv-aids/
I've found a painful white/cream coloured area on my vagina, it also hurts when peeing. Is it possible to have it checked out?
Please get in touch with us on 0300 1245010 to make an appointment.
Someone I've slept with has had two 'inconclusive' hep B results. What does this mean and should I be worried?
An inconclusive result may be caused by many factors, including laboratory error. If you are concerned about your own sexual health you should make an appointment for a full screen by calling 0300 1245010.
How soon can I be tested for Hepatitis? I've been tested for HIV all clear; would I have been tested for Hepatitis then too? I've been feeling tired alot for a while and achy is this a sign of Hepatitis?
If you are not sure what your screening included you should contact the clinic to make enquiries; it will hev been dependent on your history and symptoms at the time of attending. If your screen was with SWISH please ring us on 0300 1245010 or email email@example.com.
Have you moved from Musgrove Park Hospital?
Yes, in April 2016 the Genito-Urinary Medicine (GUM) services from Musgrove and Yeovil hospitals came together with the Contraceptive and Sexual Health (CASH) service to provide this new service, known as Swish, in various locations around Somerset, we are committed to providing equal access to sexual health and contraceptive services in Somerset.
Please visit our 'where to find us page' to find a clinic near you.
Do you not now do a walk in clinic at Musgrove Park Hospital as a friend told me yesterday?
There is no longer a GUM clinic at Musgrove Park Hospital. From the 1st April 2016 our new service known as the Somerset Wide Integrated Sexual Health Service launched, we aim to provide a ‘one stop shop’ offering free and open-access to sexual health and contraceptive services to support healthy sexual and reproductive choices.
Genito-Urinary Medicine (GUM) services from Musgrove and Yeovil hospitals came together with the Contraceptive and Sexual Health (CASH) service to provide this new service in various locations around Somerset, we are committed to providing equal access to sexual health and contraceptive services in Somerset.
Please visit our 'where to find us page' to find a clinic near you.
Taunton opening times
You can find our Taunton clinic details by following this link http://swishservices.co.uk/where-to-find-us/
Hi; are you open Saturday mornings?
Thank you for your question, our main clinic at Millstream House in Taunton is open every Saturday morning. We also have a Saturday morning clinic at Bridgwater Hospital on the 2nd and 4th Saturdays of the month and a morning clinic at South Petherton Hospital on the 1st and 3rd Saturdays of the month.
Please visit the 'Where to find us' section of the website to find clinic addresses and opening times.
I have had a text saying "Everything is ok". I was just wondering if that meant for all tests carried out including HIV or HIV test is separate? Thank you.
Thank you for your question, we only send result text messages out when we have all of your results back from the laboratory. So your message does mean that all of your tests, including HIV are ok.
How can I train to become a C Card distributor?
If you email us your details to firstname.lastname@example.org we can give you more details.
Hello, I live in university halls and I discovered that the previous tenant that lived in my room left behind some semen underneath and the wall under it. I am certain that it is dry semen and I'm just wondering if it still poses of danger when it comes to transmitting STI's or viruses? Because the area of the desk which has the dry bodily fluid is where I put my hands whenever I pull my chair closer to my desk when I'm studying. I'm just scared about it since my hands will sometimes be dry and cracks.
Please be reassured that you are not at risk of any STIs, we would recommend you get some rubber gloves and cleaning products and give the wall a good clean.
Have to have a coil removed
Please phone our booking line on 03001245010 or email us at SWISH@sompar.nhs.uk to make an appointment for a coil removal.
I attended the frome clinic on the 12th January and requested to have my results via text, my number was checked with me 3 times that it was correct. It's been 12 days and I have not had any results, does this mean everything is clear?
It seems something has gone w rong with your results as you should have received them by now. Can you email us on email@example.com with your details so that we can look into this for you?
I have what I think is wart on my penis. I have had it for about 4 years now ever since I had the snip. I have spoken to the doctor and he told me to visit a clinic of which I cant remember. Was wondering if I'm in the right place what to do?
To make an appointment you need to contact us on 0300 1245010 between 9am-3pm. You can make an appointment at one of our venues and can find details of clinic locations on our website.
How can I get tested for an STI?
You should be able to find all of the information you need on our website; you can ring us on 0300 1245010 to make an appointment and come to one of our venues for full screening.
I am 24 and I had unprotected sex end of November, I bled the morning after for a couple days. Then I woke up Christmas day morning to lots of blood which was a dark brown colour and had a lot of discomfort in my lower part of my stomach. My mum thought I was possibly going through a miscarriage, new years eve I stopped taking my pill (gedarel 30/150) and had my usual breakthrough bleeding. It finished Tuesday just gone. I took the pill Wednesday morning and since Wednesday around 7pm I have been bleeding again. I am really worried but I am not registered at a doctors. Can you help please?
Please call us on 0300 1245010 to make an appointment as there are several reasons why this may be happening.
If I attend one of your clinics,can i stay anonymous or do I have to give personal details?
You can choose to give minimal details such as first name and date of birth as identify or you can give a fictitous name if you prefer; if you do these please remember the name given so that we can recall your records for future treatment.
I've stopped the depo injection as myself and my partner was to start trying for a baby. I've started having regular periods again and just wondering if there is any type of tests to see if the depo is fully out of my system
Thank you for your question. There can be a delay of up to a year before the return of you periods and fertility after stopping the injection. There are no tests to see if Depo "is out of your system".
How do I get my results from you? When I called it guided me to an answerphone.
Thank you for your question, results are sent out 7 - 10 days after you have attended clinic via your chosen method (usually text). If you are concerned please leave message on the Health Advisor line or email us with your details at SWISH@sompar.nhs.uk and one of the Health Advisors will contact you.
I've been diagnosed with herpes. My boyfriend went to get tested for it to but was asked a load of questions and told he didn't need to be tested for it. He explained that I have more than one medical condition and the nurse told him it was basically my bodies immune system being low and couldn't fight off the bacteria. I just want to know if this is correct or not.
If your boyfriend did not have symptoms during his visit he would not have needed a test. If you have ongoing concerns it may be helpful if you arrange an appointment to meet and talk with a Health Advisor together. You can ring us on 0300 1245010 to arrange this.
I suffer from ED (erectile dysfunction). Can SWISH help me?
Thank you for your enquiry, we would recommend that you intially speak to your GP about this as they know your full medical history. If the issue requires a referral to our Psychosexual Service then your GP can refer you or you can make an appointment with one of our nurses or doctors at SWISH to discuss the psychosexual service further. Please click on the link to read more about the psychosexual service swishservices.co.uk/i-think-i-may-need-a-psychosexual-service/
I suffer from ED. Can SWISH help me?
Thank you for your enquiry about ED (Erectile Dysfuntion); we would recommend that you intially speak to your GP about this as they know your full medical history. If the issue requires a referral to our Psychosexual Service then your GP can refer you or you can make an appointment with one of our nurses or doctors at SWISH to discuss the psychosexual service further. Please click on the link to read more about the psychosexual service swishservices.co.uk/i-think-i-may-need-a-psychosexual-service/
I have had a contraceptive implant for 9 years. Previously I've had them replaced just before they expired. This one ran out in September and I didn't realise (moved house and lost the paper work with the date on it). Last week I had an unexpected encounter and he didn't wear a condom. Not having had a period for 9 yrs I'm worried I might be pregnant. Have been having some odd symptoms which are either period type symptoms without the bleeding or I'm pregnant. Being on my own I'm terrified, too scared to take a pregnancy test by myself. Am I worrying for no reason? Please help.
Thank you for contacting us, to ensure we are giving you the correct advice and guidance we would like to speak to you either over the phone or in person. Please could you email us at SWISH@sompar.nhs.uk with your original question (above) and with your name and contact details and one of our nurses will contact you today to chat through this with you.
Hi I am a 66 year old bi male, I have not engaged in sexual intercourse for 2 years - I have been diagnosed by my GP as having 5 anal warts and advised to attend your clinic - is this something that you deal with and would I be able to have a full STI check done?
Thank you for your question, please contact us to make an appointment with one of our doctors who can treat your warts, we will also offer you a full STI screen at the appointment. Please call our booking line on 03001245010 or email us at SWISH@sompar.nhs.uk.
I live in Sherborne; is it possible to still be able to come to your clinic in south petherton to be tested?
Thank you for your question, yes you are very welcome to attend the South Petherton Clinic. Please call the booking line or email us at SWISH@sompar.nhs.uk to make an appointment. Dorset does have a sexual health service, please click the link to see their locations and times as this service maybe closer to home http://www.sexualhealthmot.co.uk
If I prefer not to have a cervical screen "smear" at the GP surgery (eg. due to personally knowing staff) where else can I access this service?
Unfortunately we are no longer commissioned to provide cervical screening, you will need to access this service through your GP. We would advise requesting an individual GP or practice nurse who you do not know personally to perform you cervical screening.
Do you guys do C Cards at your Yeovil/South Petherton clinic?
Yes we offer c-card at all of our venues.
I need contraception.
If you ring our booking line on 0300 1245010 and let them know what you need we can make you an appointment or suggest an alternative.
I have a letter about cervical smear and want to have done at Yeovil family planning clinic.
Unfortunately we are no longer commissioned to carry out routine cervical smears and you will need to visit your GP.
Can I have the implant removed?
We do remove implants at SWISH, please call our booking line or email us at SWISH@sompar.nhs.uk to make an appointment.
Hi; I have been taking the pill after giving birth. I never had a period before taking them and been taking them for just over a week and I am bleeding; could this be my period and should I stop take the pill?
Stopping your contraception can put you at risk of pregnancy, please call or email us at SWISH@sompar.nhs.uk with this question and your contact details and one of our nurses can ring you back to discuss the bleeding with you.
I had a copper coil fitted 3 weeks ago, and have been bleeding since that. Should I get it checked?
It is not uncommon to have some irregular bleeding for a few months after a copper coil is fitted. You should have an appointment for a coil check 6 weeks after the fit, please ensure that you have a coil check appointment with us. If you are concerned please do email or call the booking line to make an appointment sooner.
When is my appointment?
Hello - askSWISH is anonymous and we cannot identify who you are. Please ring the booking loine on 0300 1245010 or email firstname.lastname@example.org with your details and we can let you know your appointment date, time and venue.
Hello, I've had a missed call from someone regarding my results but every time I try phoning back it just keeps saying "health assistant not available". Is there any other easier way of getting hold of someone?
Hello - if you email your details to email@example.com we will ask someone to ring you today.
Do you do abortions?
We do not perform abortions at SWISH, we can offer you a pregnancy test and discuss your options with you. If you are a Somerset resident you can call the One Call Pregnancy Advice Line on 0345 013 0124; it is a self-referral service and they will make all the arrangements for an abortion with you. They are open 24 hours, 7 days a week; services are free and confidential, even if you are under 16.
Last night I shaved my genitals and I now have a painful lump on the labia minora, what shall I do about this? I'm also 20 Weeks pregnant.
Hello, it is likely to be an ingrown hair, but you should come and see us to make sure. We have sit and wait clinic in Taunton this morning. For other times and venues you can check our website.
my milkshake brings all tha boyz ta tha yard
Thank you for letting us know We offer STI testing and the full range of contraceptive options at clinics around Somerset, so don't forget to come and see us at one of our booked clinics or one of our sit and wait clinics.
Can I have my Mirena coil taken out at the clinic in Glastonbury?
Yes you can have a Mirena coil removed at the Glastonbury clinic at West Mendip Hosptial. Please call our booking line or email us at SWISH@sompar.nhs.uk to make an appointment. If you require another method of contraception you may need two appointments to ensure you are not left without effective contraception.
I always used to have my cervical smear screening done at the family planning clinic as found they were much better than staff at GPs. Am I right in thinking that you no longer offer this service? If you do not I think that is a real shame
Unfortunately we are not commissioned to provide cervical screening (smear test) at the SWISH clinics. Please contact the medical centre where you are registered to arrange a smear test with your GP or practice nurse.
Can a mouth cold sore cause genital sore?
Certain types of Herpes can be transferred yes. If you have a sore on your genital area you should arrange to come in to clinic as soon as possible. We have sit and wait clinic available at Millstream every Saturday morning.
7 days after starting the pill, I had sex and he ejaculated in me. Am I okay or do I need emergency contraception?
Could you please email us ASAP at SWISH@sompar.nhs.uk with your contact details (including the question above) so one of our nurses can contact you. We will need to ask you a few questions to ascertain if you require emergency contraception or not.
I came in last week with a very red itchy anus and was swabbed to check for Herpes. The results came back negative but I didn't have any open blisters or sores. Since I have developed headaches and fever also all over body itching; should I come in for blood tests to check for the herpes virus?
We would recommend that you make an appointment to come back to SWISH for a review of your symptoms with one of our Doctors. Alternatively you could visit your GP. Please email us at SWISH@sompar.nhs.uk or call the booking line to make an appointment; we can also discuss at the appointment the appropriate tests to undertake.
What details do I have to give can I give a made up name?
Yes you can give a 'made up' name and date of birth. You will be allocated with a patient number for our service and it is a good idea to keep a record of this number and the 'made up' name you choose for future visits.
I recently found out I have chlamydia and after talking to the person who gave it to me, realised I'd had it for over a year. I'm worried as I know after a long period of time it is possible for it to make you infertile. Is it possible to check whether it's made me infertile or not?
Thank you for your question. If you have had chlamydia you will not be offered any routine tests to see if you are infertile unless you and your partner are having difficulty in getting pregnant, please do visit your GP if you are concerned about fertilty.
Please do make an appointment with SWISH for chlamydia treatment if you have yet to obtain treatment or if you wish to discuss chlamydia further.
I'm am under age and I think am pregnant but I don't want a baby how do I get a abortion?
If you make an appointment to see us we can confirm if you are pregnant and talk to you about your options. Can you email us today on firstname.lastname@example.org and we can arrange an appointment?
What do you check for when you do a full screen?
We screen for Syphilis, Gonorrhoea, Chlamydia and HIV. We do not screen for Hepatitis A,B or C or Herpes unless there is a specific need to do so.
If I had an appointment for full screening at Minehead on a Tuesday at 1:30pm, what time could I expect to be finished?
Our appointments for a full screen generally take 30 minutes.
It's not a question but I recently visited the Taunton walk in clinic and due to a lot of people showing up I was there for 3 hours. I was petrified when I went in at 9am but I was made a cup of tea and was seen by a lady called Karen who I cannot praise enough for being supportive and so friendly it just made everything about the experience a whole lot easier!
Thanks you so much for your feedback. We know our sit and wait clinics can be very busy and we are glad our staff made the experience positive.
I came in a few weeks ago for an STI check; would I have been tested for herpes as general practice?
Unless you had symptoms at the time and a full examination with swab was undertaken, Herpes would not have been included. If you email us at email@example.com with your details your consultation can be checked. Or you can ring us on 03001245010 to arrange another appointment.
I had a pregnancy test at your clinic a few weeks ago that came back negative, I still haven't come on my period; should I come in and have another one to double check?
Thank you for your question. Please do come back to clinic to see one of our nurses or doctors if you are concerned. Please call the booking line or email us at SWISH@sompar.nhs.uk to make an appointment. Alternatively please come to one of our 'sit and wait' clinics, times are locations can be found on the 'where to find us' section of the website.
Do I need an appointment to pick up another course of the pill?
Thank you for your question, we have appointments and sit and wait clinics for repeat contraception. Please call us or email us at SWISH@sompar.nhs.uk. We do have a few appointments left this Friday afternoon in Taunton for contraception, please email or call us ASAP.
Last time I attended the SWISH clinic I was given some free condoms - unfortunately these were flavoured condoms which I find really unpleasant and therefore will not use. Can swish provide free ordinary condoms?
We apologise that you were given condoms that you did not request, we have a variety of different condoms available in clinic; this includes ribbed, trim, large, latex free and regular condoms. Please do visit the clinic again to pick up condoms that suit you best.
Why is there no longer a clinic at Musgrove ?
From 1st April 2016 our new service known as the Somerset Wide Integrated Sexual Health Service launched, we aim to provide a ‘one stop shop’ offering free and open-access to sexual health and contraceptive services to support healthy sexual and reproductive choices.
Genito-Urinary Medicine (GUM) services from Musgrove and Yeovil hospitals came together with the Contraceptive and Sexual Health (CASH) service to provide this new service in various locations around Somerset, we are committed to providing equal access to sexual health and contraceptive services in Somerset.
Please visit our 'where to find us page' to find a clinic near you.
My phone was out of service for the week I was expecting results on some STI tests - is there a way I can get the results without having to go back to the clinic?
If you email your details to our confidential email firstname.lastname@example.org we can get your results to you. Alternatively you can contact us on 03001245010.
I'm 41; can I still get condoms free?
Yes you can in one of two ways. you can either visit the website of our partner agency where you will find a form to fill out. If you meet the criteria you may be eligible for free condoms https://www.eddystone.org.uk/free-condoms. Alternatively you can register at one of our clinics and you can find the detail of venues and times on the website.
I think I may be pregnant and need a medical abortion quickly. What should I do?
You should contact the British Pregnancy Advisory Service (BPAS) on 03457 304030.
I had sex while using a condom with a new partner for the first time, but unprotected oral. I think I see symptoms that may not be there. Would I be likely to have caught something if they had something or am I worried for no reason?
Oral sex is one of the ways an STI could be passed on. Therefore it would be a good idea for you to get in touch to receive screening rather than continue to worry. You can contact us on 0300 1245010.
I have all the symptoms of genital herpes; I went to the doctor several days ago and he said it might be thrush (did not look) - and gave me canesten which hasn't helped, its getting more and more painful and difficult to walk. I have had unprotected sex recently, so it is likely to be an STI I think? Is it worth me coming in for treatment for herpes, or is there none?
You should make an appointment for a full screen so that we can advise and treat you appropriately. Please get in touch on 0300 1245010.
I regularly attended the clinic in Taunton musgrove with a recurrent problem. Will the same staff be there at the new clinic as I'm extremely anxious about explaining everything again?
Some of the GU staff who worked at Musgrove Park Hopsital are now with us at SWISH. There are also additional new colleagues. When we receive your information during the appointment we should be able to access your previous information to limit the need for repeat questions. We would be asking for up-to-date information. If you remain concerned do contact us on SWISH@sompar.nhs.uk.
What are your times and days for walk-in at Taunton clinic?
At Millstream we have Walk in Sit and Wait clinics on Monday, Wednesday and Saturday mornings 9am - 11am.
At a clinic, I was diagnosed with Thrush. After using the pessary given to me I've had no improvement in a week, what do I do?
Thank you for your question, please call or email us to make an appointment so we can review your results and your symptoms.
I have diabetes type 2 and seek help with impotence.
Thank you for your question, we would recommend that you intially speak to your GP about this as they know your full medical history. If the issue requires a referral to our Psychosexual Service then your GP can refer you or you can make an appointment with one of our nurses or doctors to discuss the psychosexual service further.
Does your Taunton clinic have a car park?
Yes it does - there is a pay and display car park immediately next to our Millstream building. You can find direction on our website.
I've been spotting for 3 weeks straight. I'm on the combined pill and just had the break where I only had a one day period. I started the pill again yesterday. This is the first break from the pill as last time I went straight on to the next packet. I was ill for 2 weeks when the spitting started and went to the doctors but they didn't know what was wrong. I'm no longer ill but my vagina is tender and itchy these last couple of days. Is this an infection? What should I do?
Thank you for your question. There can be many reasons why you have been bleeding while you have been taking your pill. To make sure we are offering you the right advice please can you call the booking line or email us at SWISH@sompar.nhs.uk to make and appointment to come and see one of our nurses or doctors
How do I make a complaint?
If you are unhappy with the service you have received, it is important to let us know so that we can improve.
If you are unhappy, please talk to any member of staff who is looking after you. You can also ask for the service manager, and speak to them directly. If you raise an issue directly with a member of staff, they may be able to sort it out immediately.
However, if you are worried about doing this, or if you want to do this when you are back at home, you can contact us directly at SWISH@sompar.nhs.uk or you can contact the Patient Advice and Liaison Service (PALS) at email@example.com or telephone: 01278 432022. Alternatively you can write to;
Somerset Partnership NHS Foundation Trust
PALS, Mallard Court, Express Park
Bristol Road, Bridgwater, TA6 4RN
I don't like blood tests, can I have a screening without a blood test?
Some STI tests do not require your blood to be taken, for example, testing for chlamydia and gonorrhoea usually requires a urine sample from men and a self-taken vaginal swab from women. However testing for some other sexual transmitted infections including HIV and syphilis does require a blood test. You are free to refuse to have your blood taken, however our staff are very experienced at taking blood we would always recommend having a full STI screen
I need to book an abortion, Can't do it over the phone .. Am I able to do online? It is affecting my mental health
To arrange an abortion you need to speak to the One Call Pregnancy Advice Line on 0345 013 0124; it is a self-referral service and they will make all the arrangements with you. If you are unable to call them, please email us at SWISH@sompar.nhs.uk with your details and phone number and we will arrange for the One Call Pregnancy Advice Line to call you.
Have green discharge no smell and haven't had sex in a while.
To be certain we are advising the appropriate treatment, please could you make an appointment to come and see us by ringing 0300 1245010.
I just wanted you to know that I visited your clinic today. All of the staff that I encountered were professional, friendly and sympathetic which is just what you need when going to somewhere like this. I was really nervous but after my visit today I had absolutely no reason to be at all. It was a really good experience, even if I didn't want to actually go!
We really appreciate your feedback. Thank you from the SWISH team.
I think I have a tampax stuck inside me. Can you help?
Tampons if left in can become compressed at the top of your vagina, this can make it difficult for you to feel the tampon or pull it out. Please phone our booking line or email us at SWISH@sompar.nhs.uk to make an appointment to have it removed.
I have a red rash on penis head and think it is Balantis. Is there a cure I can get over the counter? I am 72 years of age and cannot go to my doctor; please advise.
If you have symptoms that you are worried about, it is best to attend clinic for an examination in order to correctly identify the problem and provide appropriate treatment. Your consultation would not be discussed with your GP without your permission. Call us on our booking line to make an appointment or email us directly at SWISH@sompar.nhs.uk.
I work as a sex worker, do you offer a comprehensive sexual health check?
Yes we can offer you a full sexual health check. You would receive your results 7-10 days later. Please get in touch to arrange an appointment.
I'm torn between the injection and the coil...any advice or recommendations? I have 2 beautiful boys already and not planning on having anymore. I've heard horror stories about the coil and being able to feel it during intercourse!! Any advice?
Thank you for getting in touch. We can offer you an appointment for a consultation during which we can chat about your options, and reassure you about both of these methods of contraception. You can call us on our booking line to make an appointment or email us directly at SWISH@sompar.nhs.uk.
Yeah I'd like to know if anyone ever answers your phones? 11 calls made today trying to book an appt and not a single one answered!
We are really sorry you have had trouble getting through. Our booking line is open Monday to Friday, 9am to 3pm. At busy times, you will be offered a call back service. If you are unable to get through or need to contact us outside of these hours, do email us directly at SWISH@sompar.nhs.uk.
Where do I go to get my repeat pills? I have been coming to The Crescent to get my pills for years, and now the phone number does not work and I am not sure where to go?
We are sorry you have not been able to get hold uf us at The Crescent. On 1 April 2016 we moved to our new integrated clinic on Castle Street which is a very short walk from The Crescent. You can find directions on our website or contact us on our new number, 0300 1245010, for an appointment.
Hi, I have started taking the maexni combin pill since Monday 27th June, all week I have been feeling ill, diarrhoea , was sick twice Tuesday morning after taking the pill at 9pm Monday. Is this a side effect to the pill, if so what should I do?
Your symptoms may be as a result of a virus and hopefully have started to ease. However, if you are still expereincing them and feel they may be a side-effect of the medication, please get in touch with us via our booking line.
I have trouble getting wet before sex, this never used to be an issue with my boyfriend but now we have been together 8 months it is very rare I am physically aroused before sex. This correlates with me starting the mini pill Desogestrel, when we used condoms I had a higher sex drive and had no problem getting wet. Could it be my contraception that is affecting this?
Thank you for your question. Changes in libido (sex drive) can, for some people, be affected by hormonal contraception such as Desogestrel; this can be an increase or decrease in libido. We would recommend you make an appointment to discuss this with one of our nurses or doctors as there may be other reasons why you have noticed a change. We offer the full range of contraception and if you need to change method we will discuss these options with you.
Every time I have sex I end up bleeding for a while afterwards, is this normal?
Bleeding after sex may be a sign of a health condition and you should book an appointment with us. Please call our booking line on 03001245010.
Do you do testing for pregnancy?
Yes we can test for pregnancy but recommend you visit us three weeks from the time you think you may have become pregnant.
What are your walk in days and times?
You can find our clinic times and types on this website by clicking 'where to find us'. You will be able to see our up-to-date clinic times and locations on here; please note we update this information if our clinics need to change.
Why do swish keep cancelling appointments? Ive been waiting 5 months to get a coil and my appointment has been cancelled again.
We apologise if you have had your appointment cancelled. This may occur for any number of reasons. If you could get in touch with us via our Booking line (03001245010) or email us at SWISH@sompar.nhs.uk we can let you know why your appointment was cancelled and re-schedule it for you as soon as possible.
Can I book an appointment just for a check up to see if everything is alright?
Yes you can book an appointment with us. We would suggest you ring our booking line on 03001245010 and let us know what kind of appointment you need. Alternatively you can email us on SWISH@sompar.nhs.uk.
I am going to be late for my appointment tomorrow. Is that OK?
Please be aware that if you are more than 15 minutes late for your appointment, we may not be able to see you. Where possible you will be seen but may have to wait for another slot, or return on another day.
Can I make an appointment for a smear test?
We are unable to offer you a cervical smear but your GP should be happy to help.
I have a really yellowish coated tongue with itching and smelling vaginal discharge with abdominal cramping what can the causes be?
It sounds as though you need to book an appointment with us. Can you ring 03001245010 or email SWISH@sompar.nhs.uk. When you make the appointment please let our booking team know you are symptomatic (because you have symptoms).
Can I be seen in Yeovil?
We do have a clinic running from Yeovil District Hospital and the website can provide up-to-date clinic times. We are creating a new clinic space in Yeovil that will offer purpose built clinic rooms and will have access to free parking. We hope this will be ready sometime over the summer but will keep the website updated with clinic locations and times until then.
How long will I wait when I come to walk-in clinic?
We operate walk-in clinics at various points during the week. When you arrive your details will be taken and you will be asked to wait. At times, if the clinic is busy, you will be informed that we have no further slots available and we will try to book you a convenient appointment. The length of wait will depend on how many people have arrived before you but our reception colleagues will always be happy to give you some idea of how long this will be. We are planning on changing the name of our walk-in clinic to ‘sit and wait’ to reflect that you may be able to see someone as soon as you arrive. We are also hoping to make sit and wait appointments available on more days and in more of our venues.
Where should I go to get confirmation of suspected type 2 HSV? I want episodic treatment but don't want to waste my (and GP's) time going to GP if they will refer me to yourselves.
We would advise that if you experience symptoms of HSV to phone our booking line on 0300 1245010 to discuss coming in for a consultation. We would then be able to take samples to confirm HSV typology and commence treatment if clinically required. We would also offer a full STI screen. Please note some GP's can also offer this service.