| We need more clinics in Yeovil |
We opened our clinic at Hendford Lodge and during the autum of 2018 we will begin holding a young people's clinic in Yeovil every month |
| We don't want to wait for appointments |
We have increased the number of Sit and Wait Clinics to help ensure patients have increased access to our services. |
| The phone line is too busy |
We have increased responses to our online booking and have introduced a second booking line at busy times during the week |
| We don't like telling the receptionisit why we want to be seen |
We introduced a paper triage system so that discussion with the receptionist is kept to a minimum and does not require you talking about why you are visiting clinic while in the waiting area. |
| We don't like seeing staff in uniforms |
Unfortunately clinical staff have to wear uniforms as this is essential for infection control. We have a more relaxed uniform and dress code for our Young People’s clinics and will soon be changing our reception uniform to ensure SWISH staff are more recognisable in busy community hospitals
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