In this section we aim to post feedback we have received and add anything we have done to improve things.
We need more clinics in Yeovil
We opened our clinic at Hendford Lodge and during the autum of 2018 we will begin holding a young people's clinic in Yeovil every month
We don't want to wait for appointments
We have increased the number of Sit and Wait Clinics to help ensure patients have increased access to our services.
The phone line is too busy
We have increased responses to our online booking and have introduced a second booking line at busy times during the week
We don't like telling the receptionisit why we want to be seen
We introduced a paper triage system so that discussion with the receptionist is kept to a minimum and does not require you talking about why you are visiting clinic while in the waiting area.
We don't like seeing staff in uniforms
Unfortunately clinical staff have to wear uniforms as this is essential for infection control. We have a more relaxed uniform and dress code for our Young People’s clinics and will soon be changing our reception uniform to ensure SWISH staff are more recognisable in busy community hospitals