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Professionals working in Somerset
Visiting Swish
Contacting and attending Swish
Please contact us for sexual health advice, contraception or if you have sexual health symptoms you are concerned about on 0300 1245010. Depending on the nature of your call you may be offered an appointment with our triage service, where you will speak to a doctor or nurse in a short 10-minute telephone call, to discuss your symptoms or concerns and they can book you into the appropriate telephone or face to face clinic.
If you would like a STI screen and have no symptoms please click this link to request an online home STI test.
Attending a Swish Clinic
It is not mandatory to wear a face covering or mask whilst attending your appointment, but you are welcome to do so if you feel more comfortable.
If you have a booked face-to-face appointment, please ensure you arrive 5-10 minutes before your appointment.
To confirm your identity and ensure our records are up to date, you will be asked by the receptionist to confirm your personal details.
If you are unable to attend or need to rearrange your appointment, please contact us on 0300 1245010.
Consultation and Treatment
Whilst attending a face-to-face appointment you will be seen by a Doctor or a Nurse. A chaperone may also be present. You may be asked if an experienced doctor or nurse undertaking specialist training in sexual and reproductive health can carry out your procedure, or we occasionally have medical students, and you may be asked if one can be present during your consultation. If you have any questions about this, please speak to a member of staff.
As part of your consultation, you will be asked further questions about your current problem, your general health and sexual history, including your sexual orientation.
If you are being tested for a sexually transmitted infection (STI)
The Nurse or Doctor will talk with you about your concerns/symptoms and ask about your sexual history and partners. It’s important to be honest about this so that you get the test(s) and treatment you need. The test could include taking swabs and/or blood tests and giving a urine sample. It is essential that male patients haven’t passed urine (peed) for three hours before the appointment.
Receiving test results
Some results may be available during your visit. Others may require sending off for testing and are usually ready in 7-10 days. You will be sent these results via a text message (or you can telephone the clinic if you do not want to receive a text).
If your test was positive for any infection, you can return to the clinic for free treatment. In order to reduce the chance of complications, it's important your infection is treated as soon as possible.
Our Health Advisors and Nurses will provide you with information on the infection and its complications if left untreated.
Any sexual partner(s) you’ve had in the past three months will also need to be tested and treated for the infection. Treating your partner(s) will reduce the spread of the infection and development of its complications.
Our staff can help you to inform your partners in a timely manner without compromising your confidentiality. Contacting sexual partners to notify them of an STI is called contact tracing.
